TERMS AND CONDITIONS OF HIRE
These Terms and Conditions are the standard terms which apply:
A. To the hire of a Bell Tent(s) by Great British Bell Tents.
B. Where You are hiring a Bell Tent(s) as a “Consumer” as defined in Clause 1 of these
Terms and Conditions.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the
following expressions have the following meanings:
“Accidental Damage Waiver” means a fee paid by You which covers any
accidental damage to a Bell Tent(s) that would
otherwise incur charges, as explained in Clause 9;
“Business” means any business, trade, craft, or profession
carried on by You or any other person/organisation;
“Business Day” means, any day including a Saturday, Sunday or
“Calendar Day” means any day of the year;
“Consumer” means a “Consumer” as defined by the Consumer
Rights Act 2015, that is to say an individual who
hires a Bell Tent(s) for his/her personal use and for
purposes wholly or mainly outside the purposes of
“Contract” means the contract for the hire of a Bell Tent(s) by
You from Us, as explained in Clause 3;
“Deposit” means the sum payable at the time of Your Order
that is required to secure your Order;
“Hire Period” means the period for which You will hire the Bell
“Month” means a calendar month;
“Price” means the total price payable for the hire of the Bell
“Order” means Your order for the Bell Tent(s);
“Booking Confirmation” means Our acceptance and confirmation of Your
Order as described in Clause 3;
“Security Deposit” means the sum payable under sub-Clause 6.5 to
cover the excessive wear and tear, excess cleaning
requirements and non-accidental damage of the
“Bell Tent” means a Bell Tent(s) supplied by Us and hired by
You subject to these Terms and Conditions;
“We/Us/Our” means Great British Bell Tents, a sole trader,
registered in England.
“You” means you, the hirer of the Bell Tent(s).
2. The Contract
2.1 These Terms and Conditions govern the hire of Bell Tent(s) from Us and will
form the basis of the Contract between Us and You. Before completing Your
Order, please ensure that You have read these Terms and Conditions
carefully. If You are unsure about any part of these Terms and Conditions,
please ask Us for clarification.
2.2 Nothing provided by Us including, but not limited to, sales and marketing
literature, price lists and other documents constitutes a contractual offer
capable of acceptance. Your Order constitutes a contractual offer that We
may, at our discretion, accept.
2.3 A legally binding contract between Us and You will be created upon Our
acceptance of Your Order, indicated by Our Booking Confirmation, and Your
payment of the Deposit. Booking Confirmations will be provided in writing once
the deposit for the Bell Tent(s) is paid.
3. Your Obligations
3.1 When completing Your Order, You will be required to specify the location that
the Bell Tent(s) will be set upon. For Bookings larger than 20 Bell Tents, We
will also require You to provide a plan of the site.
3.2 When choosing the site that the Bell Tent(s) will be set upon You must ensure
that the site is suitable and meets the following criteria:
3.2.1 The site can be accessed by commercial vehicles for delivery and
3.2.2 The site is on level and firm ground that is not from any undue risk of
subsidence, flooding or other environmental hazards;
3.2.3 There is an area of free space of at least 2 metres around the site that
will be occupied by the Bell Tent(s) to allow for Our installers to work.
We will not be liable for any damage done to any part of the site
(including, but not limited to, lawns, flower beds and plants) that results
from Your failure to comply with this requirement. You must also accept
that the placing of the Bell Tent(s) on a grassed area may result in
damage or discolouration of the grass beneath the Bell Tent(s) owing
to the lack of sunlight and water. We accept no responsibility for such
3.2.4 There are no utilities, pipes, cables, conduits or any other equipment
buried less than 30 centimetres underground at the site (We will not
be liable for any damage done to any of the above if You supply
3.2.5 On the day of installation, You must ensure that the location is free of
all obstacles, debris, people and animals that may obstruct Our
3.3 For some Bell Tent(s) You may need to obtain certain permits or
authorisations (from the local authority, for example). It is Your responsibility to
establish what (if any) such permits or authorisations are required and to
obtain them. We will not bear any liability for Your failure to obtain the
necessary permits or authorisations.
3.4 During the Hire Period You must ensure that the following rules are followed:
3.4.1 No heating or cooking equipment is to be used inside the Bell Tent(s)
without Our express written approval unless it is supplied by Us;
3.4.2 Smoking is not permitted in the Bell Tent(s), or within 3 metres of the
3.4.3 Animals are not permitted in the Bell Tent(s) without written consent
4. Hire Period
4.1 The Hire Period shall be chosen in Your Order and confirmed in Our Booking
4.2 Unless it is expressly stated otherwise, the Hire Period begins and ends at the
times and dates shown in Our Booking Confirmation.
4.3 Unless We expressly agree otherwise (and confirm that agreement in writing),
no Hire Period may exceed 31 days.
4.4 You may extend the Hire Period by contacting Us via email
([email protected]) Extended Hire Periods shall be charged at
£60 per day.
5. Fees and Payment
5.1 When placing Your Order, You will be required to pay the total Price to secure your Order.
5.2 The Price for the Bell Tent(s) will be that shown in Our invoice current at the
time of Your Order.
5.3 We may, from time to time, offer special prices, discounts, and other
promotional offers. Any such special prices will be valid only for the period
advertised. Orders placed during such a period will be accepted at the special
price even if We do not accept the Order until after the period has expired.
5.4 The balance of the Price (i.e. the full payment) should be made no later than
28 days before the start of the Hire Period.
5.5 A refundable Security Deposit of £100 per tent should be paid by cheque
when You pay the balance of the Price. We will not release any Bell Tent(s) to
You without the payment of the Security Deposit. The Security Deposit will be
retained by Us in full or in part if any Bell Tent(s) or any part thereof is not
returned, lost, stolen or damaged in any way that falls outside of the
Accidental Damage Waiver.
5.6 All Prices are free from VAT at 20%. If the rate of VAT changes between the date of
Your Order and the date of Your payment of the Price, We will adjust the rate
of VAT that You must pay. Changes in VAT will not affect any Prices where
We have already received payment in full from You.
6. Changes and Cancellation
6.1 You may cancel Your Order at any time before the start of the Hire Period
subject to the following:
6.1.1 For Orders cancelled more than and including 168 days before the
start of the Hire Period will receive a full refund (excluding the non-refundable 25% booking fee).
6.1.2 For Orders cancelled less than 168 days but more than 84 days before
the start of the Hire Period, YOU will be charged 50% of the balance.
6.1.3 For Orders cancelled 84 days or less before the start of the Hire Period
YOU will be charged 100% of the balance.
7. Delivery, Hire and Collection
7.1 The Hire Period begins at the time and date stated in the Booking
Confirmation. The Bell Tent(s) will be delivered to the site and set up by Our
installers as close to that time as is reasonably possible.
7.2 Before delivery, We always use all reasonable endeavours to ensure that Bell
Tent(s) are undamaged and that all other items to be supplied are complete.
You should, however, check the Bell Tent(s) Yourself at the time of delivery
and set up and will be asked by Our installers to sign a receipt confirming that
there is nothing missing and that there is no visible damage to the Bell Tent(s).
If there are any items missing or if there is any visible damage to the Bell
Tents(s), You should inform Our installers immediately. We will use all
reasonable endeavours to replace missing items or damaged Bell Tent(s). If
We are unable to provide suitable replacements of at least the same quality
and value as those ordered, You will be entitled to an equivalent refund.
7.3 We are required by law to provide consumers with goods that are of
satisfactory quality, fit for purpose, and in accordance with descriptions,
samples, models and other pre-contract information provided by Us. We are
also required to install OR set up goods correctly and, for the purposes of this
Clause 8, Our failure to do so will render the goods ‘damaged’ and/or ‘faulty’. If
You discover any damage (pre-existing) or fault with the Bell Tent(s) during
the Hire Period, please inform Us before signing the receipt. confirming that
there is nothing missing and that there is no visible damage. We will use all
reasonable endeavours to provide a suitable replacement or, if a repair is
possible without causing you any inconvenience, We will repair the Bell
Tent(s). If We are unable to replace or repair the Bell Tent(s), or if You would
prefer to reject the damaged or faulty Bell Tent(s), whether before or after a
repair or replacement (if the replaced or repaired Bell Tent(s)is still damaged
or faulty), We will offer you a refund equal to the remaining, unused part of the
Hire Period. Alternatively, provided the Bell Tent(s) is safe to use in its
damaged and/or faulty state, a price reduction may be arranged. Any refund
due to You will be made as soon as is reasonably possible, and in any event
within 14 calendar days of the date on which We agree that You are entitled to
a refund. Refunds will be made using the same payment method originally
used by You unless you specifically request a different method
7.4 The Hire Period ends at the time and date stated in the Booking Confirmation.
Our installers will arrive at the site to dismantle and collect the Bell Tent(s) as
close to that time as is reasonably possible. You must ensure that all items
that do not belong to Us are removed from the Bell Tent(s)before the
collection time and guests have vacated the Bell Tent(s). We reserve the right
to levy a charge on any delay to the dismantle of the Bell Tent(s), made
payable from YOUR security deposit because of removing rubbish or guests
8. Accidental Damage Waiver
8.1 An Accidental Damage Waiver can be added to Your Order at Your request.
8.2 The Accidental Damage Waiver covers the following:
8.2.1 Any accidental damage to Bell Tent(s) while they are in Your
8.3 The Accidental Damage Waiver does not cover the following:
8.3.1 Malicious or deliberate damage or that which, in Our opinion, has been
caused by carelessness or improper use;
8.4 If You do not take out the Accidental Damage Waiver, You will be responsible
for any and all of the types of damage and/or loss shown above in sub-Clause
9.2 in addition to that shown in sub-Clause 9.3.
9. Loss and Damage
9.1 You are responsible for, and will be required to indemnify Us for, any loss or
damage which may occur to Bell Tent(s) that falls outside of the terms of the
Accidental Damage Waiver described in Clause 9.
9.2 Any charges due under this Clause 10 will firstly be taken out of Your Security
Deposit. If the cost of repairing the damage or replacing the Bell Tent(s) is
higher than the sum of the Security Deposit, You will be required to pay any
9.3 You will not be responsible for any pre-existing damage to Bell Tent(s) that
has already been identified under sub-Clause 8.2 at the time of delivery, or for
any damage or faults that are discovered under sub-Clause 8.3 during the
10. Our Liability
10.1 We will be responsible for any foreseeable loss or damage that You may
suffer only as a result of Our breach of these Terms and Conditions or as a
result of Our negligence. Loss or damage is foreseeable only if it is an obvious
consequence of Our breach or negligence or if it is contemplated by You and
Us when the Contract is formed. We will not be responsible for any loss or
damage that is not foreseeable.
10.2 In any event, Our total liability under these Terms and Conditions shall be
limited to the value of the Contract between Us and You, that is, the total Price
payable by You.
10.3 Nothing in these Terms and Conditions seeks to exclude or limit Our liability
for death or personal injury caused by Our negligence (including that of Our
employees, agents or sub-contractors); or for fraud or fraudulent
10.4 Nothing in these Terms and Conditions seeks to exclude or limit Our liability
with respect to Your legal rights as a consumer. For more information on your
legal rights and on the remedies you may be entitled to if something goes
wrong, please contact Us AND/OR contact your local Citizens Advice Bureau
or Trading Standards Office.
11. Events Outside of Our Control (Force Majeure)
11.1 We will not be liable for any failure or delay in performing Our obligations
where that failure or delay results from any cause that is beyond Our
reasonable control. Such causes include, but are not limited to: power failure,
internet service provider failure, strikes, lock-outs or other industrial action by
third parties, riots and other civil unrest, fire, explosion, flood, storms,
earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war
(declared, undeclared, threatened, actual or preparations for war), epidemic or
other natural disaster, or any other event that is beyond Our reasonable
11.2 If any event described under this Clause 12 occurs that is likely to adversely
affect Our performance of any of Our obligations under these Terms and
11.2.1 We will inform You as soon as is reasonably possible;
11.2.2 We will inform You when the event outside of Our control is over and
provide details of any new dates, times or availability as necessary;
11.2.3 If the event outside of Our control continues for more than one week
We will cancel the Contract and inform You of the cancellation in
11.2.4 If an event outside of Our control continues for more than one week
and You wish to cancel the Contract, You may do so by informing Us in
11.2.5 If the Contract is cancelled under this Clause 12 before the Hire Period
begins, any and all sums You have paid to Us will be refunded in full.
Other provisions in these Terms and Conditions regarding cancellation
charges and the retention of sums paid shall not apply.
12. Communication and Contact Details
If You wish to contact Us with questions or complaints, You may contact Us in
person, by telephone or email
13. Complaints and Feedback
13.1 We always welcome feedback from Our customers and, whilst We always use
all reasonable endeavours to ensure that Your experience as a customer of
Ours is a positive one, We nevertheless want to hear from You if You have
any cause for complaint.
13.2 If You wish to complain about any aspect of Your dealings with Us, including,
but not limited to, these Terms and Conditions or the Bell Tent(s), please
contact Us via email as soon as possible to [email protected]
14. How We Use Your Personal Information (Data Protection)
14.1 All personal information that We may collect (including, but not limited to, Your
name and address) will be collected, used and held in accordance with the
provisions of the Data Protection Act 1998 and Your rights under that Act.
14.2 We may use Your personal information to:
14.2.1 Provide Our products and services to You;
14.2.2 Process Your payments; and
14.2.3 Inform You of new products and services available from Us. You may
request that We stop sending You this information at any time.
14.3 We will not pass on Your personal information to any other third parties.
15. Other Important Terms
15.1 We may transfer (assign) Our obligations and rights under these Terms and
Conditions (and under the Contract, as applicable) to a third party (this may
happen, for example, if We sell Our business). If this occurs You will be
informed by Us in writing. Your rights under these Terms and Conditions will
not be affected and Our obligations under these Terms will be transferred to
the third party who will remain bound by them.
15.2 You may not transfer (assign) Your obligations and rights under these Terms
and Conditions (and under the Contract, as applicable) without Our express
15.3 The Contract is between You and Us. It is not intended to benefit any other
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, the Contract, and the relationship between you
and Us (whether contractual or otherwise) shall be governed by, and
construed in accordance with English law.
16.2 Any dispute, controversy, proceedings or claim between you and Us relating
to these Terms and Conditions or the relationship between you and Us
(whether contractual or otherwise) shall be subject to the jurisdiction of the
courts of England, Wales, Scotland, or Northern Ireland, as determined by
By purchasing Your Bell Tent you are agreeing to the Terms and Conditions set out above